Privacy Policy

Effective Date:

1. Introduction

ImportationDotCA Inc. ("we," "our," or "us") is committed to protecting the privacy and security of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://importationdot.ca. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

2. Information We Collect

We may collect and process the following data about you:

• Personal Identification Information: Name, email address, phone number, mailing address, company name, job title, and other contact details you provide through our contact forms or correspondence.
• Business Information: Product types, export requirements, target markets, estimated volumes, and other business-related information you share with us.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, platform, and other technology on the devices you use to access our website.
• Usage Data: Information about how you use our website, products, and services, including pages visited, time spent on pages, and navigation patterns.
• Marketing and Communications Data: Your preferences in receiving marketing communications from us and your communication preferences.
• Correspondence Data: Records of communications between you and us, including emails, phone calls, and other correspondence.

3. How We Collect Your Information

We use different methods to collect data from and about you, including:

• Direct Interactions: You may provide us with your personal data by filling in forms on our website, corresponding with us by post, phone, email, or otherwise, or when you request quotes, consultations, or services.
• Automated Technologies or Interactions: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns. We collect this data using cookies, server logs, and other similar technologies.
• Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources, including business directories, trade associations, and referral partners.

4. How We Use Your Information

We use the information we collect in the following ways:

• To provide, operate, and maintain our website and export trading services
• To improve, personalize, and expand our website and services
• To understand and analyze how you use our website and services
• To develop new products, services, features, and functionality
• To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to our services, and for marketing and promotional purposes
• To process your transactions and manage your export orders
• To send you emails, newsletters, and other communications
• To find and prevent fraud and ensure security
• To comply with legal obligations, including customs and export regulations
• To maintain records required by Canadian and international trade laws
• To conduct business analytics and market research

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: To fulfill our contractual obligations and provide export trading services
• Legitimate Interests: To operate our business, improve our services, and communicate with clients
• Consent: Where you have given us explicit consent to process your data for specific purposes
• Legal Compliance: To comply with applicable laws and regulations, including Canadian export and customs laws

6. Sharing Your Information

We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties except in the following circumstances:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, marketing assistance, freight forwarders, customs brokers, and logistics partners.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities, including customs officials, regulatory bodies, and law enforcement agencies.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new owner as part of the business assets.
• International Trade Compliance: We may share information with customs authorities, freight forwarders, and other parties involved in international trade transactions as required by law.
• Protection of Rights: We may disclose information when we believe it is necessary to protect our rights, property, or safety, or that of our clients or others.

7. International Data Transfers

As an export trading company, we may transfer your personal data to countries outside of Canada, including the United States, European Union, and other countries where our business partners and service providers are located. We ensure that such transfers are conducted in accordance with applicable data protection laws and implement appropriate safeguards to protect your personal data.

8. Data Security

We have implemented appropriate technical and organizational measures to secure your personal data from accidental loss and unauthorized access, use, alteration, and disclosure. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection and security
• Secure data centers and backup systems

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For business clients, we may retain data for up to 7 years after the termination of our business relationship to comply with legal and regulatory requirements. For website visitors, we typically retain data for up to 2 years unless you request deletion.

10. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions
• The right to withdraw consent: Where processing is based on consent, you have the right to withdraw your consent at any time

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days.

11. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files that are placed on your device when you visit our website. We use cookies for the following purposes:

• To remember your preferences and settings
• To analyze website traffic and usage patterns
• To improve website functionality and user experience
• To provide personalized content and recommendations

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

12. Third-Party Links

Our website may contain links to third-party websites, including freight forwarders, customs brokers, government agencies, and business partners. We are not responsible for the privacy practices or the content of such websites. We encourage you to read the privacy policies of any third-party websites you visit.

13. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes we make will be posted on this page with an updated revision date. We will notify you of any material changes by email or through a notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

15. Compliance with Canadian Privacy Laws

This Privacy Policy is designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws. We are committed to maintaining the highest standards of privacy protection for our clients and website visitors.

16. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

For privacy-related inquiries, please include "Privacy Policy Inquiry" in the subject line of your email.